BUSINESS UNIT MGT
FINANCIAL PLANNING
PROJECT MGT
NEGOCIATION SKILLS
WCMS & CRM: CJM
RFP MANAGEMENT
REQUIREMENT PROCESS
75%
92%
95%
85%
90%
85%
95%
01 PROFESSIONAL
OVERVIEW OF MY KNOWLEDGE LEVEL
OLIVIER MATHELOT IS BUSINESS & MARKETING CONSULTANT. HE DELIVERS STRATEGIC CX/UX SERVICES AND HAS A STRONG BACKGROUNG IN MASTERING THE REQUIREMENTS PROCESS.
HELLO!
TOGETHER, LET's create matchless customer experienceS.
LET'S OPTIMIZE YOUR CSAT, THE NET PROMOTER SCORE & YOUR TIME TO MARKET
As CX Consultant, I deliver business & marketing analysis & design solutions by focusing on the Customer Experiences (CX Methodology).
As Product Owner or Project Manager, I deliver solutions in a end-2-end process and orchestrate teams of PO, PM, UX/UI or communication agencies.
SOLUTION DESIGN, WCMS & CRM IMPLEMENTATION
My competences are to start from the client, the market and the business perspectives rather than from technical perspective. “Where can we improve and what are the goals, our KPI’s ?” rather than “what can the technology do ?”.
Lifelong Learning
02 MISSIONS
03 Experience
MY LATEST MISSIONS
Managing Consultant CxUxUi - ♠️ -
DCX Service Designer Financial Services
.
CAPGEMINI
02/2017-Ongoing
CX Strategist, Management of a UX/UI Lab
Managing Partner of the Inspiiro.me entity
My challenge was to develop the CX/UX/UI services and portfolio of MarCom services dedicated to the International Institutions.
CRONOS GROEP
02/2014-10/2016
MarCom Solution Design & Client Experience Analyst : As Digital & New Bizz Consultant (EMAKINA, GREY, MCS GROUP, ...), I designed new digital services portfolio for digital agencies willing to conquer a strong position on the market of the international institutions based in Europe
IMB & ASSOCIATES
08/2004-08/20111
Digital & WCMS Consultant
& Project Manager
QWENTES/KANTOR
11/2002-06/2004
MARCOM INTERNATIONAL
KI PARTNERS & PH GROUP
Before 2002
Products & Marketing Director & Senior Project Management : I was hired by Michel Coric to take the leadership of the CX strategy and build a new products and services portfolio and rebrand the company
IPNEXIA
08/2011-02/2014
Schaffhausen & Partners is a brand of Schaffhausen Luxembourg
(100% owned by Olivier Mathelot)
info[@]schaffhausen-partners.eu
LU +35220211460
BE - +3225881319
Corporate Number : 20102419074
VAT Number : LU24063568